Return & Refund Policy
Returns are accepted within 30 days of delivery for unused items in original condition and packaging. You’ll also need the receipt or proof of purchase. Custom/made-to-order, AS-IS/seconds/sample, and final sale/clearance items are not eligible except for defects.
To start a return, you can contact us at support@pavible.com. Please note: Return shipping address will be provided via email after your return request is approved by our team.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pavible.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Who pays for return shipping?
For non-defective returns, customers cover return shipping. You may use our prepaid return label; the actual label cost will be deducted from the refund. For defective/incorrect/transit-damage, we cover shipping both ways.
Restocking / handling fee
Only if the item is opened and requires repackaging or cleaning: up to 10%, capped at $25. Exchanges or store-credit refunds are fee-free. No fee for defective/incorrect/damaged items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pavible.com.